Customer success is the way we thrive

How joyful it is to have friends coming from afar. In this bountiful December, we welcome our long-time friend Adrian, who has traveled a long way from Australia. He is a dealer of Yuchai Heavy Industry in Australia. With over 15 years of collaboration with Yuchai, this is a remarkably long-lasting partnership, demonstrating the profound friendship and trust between both parties.

During the factory tour, the Yulin TV station was happened to conduct an interview at our company. Adrain happily told the reporter, "We have been cooperating with Yuchai for over a decade and have received tremendous support and assistance from the company. The quality and performance of Yuchai excavators are excellent, meeting Australians' high expectations for high-quality excavators. They are very popular in Australia!"

During this meeting, both parties had a delightful conversation. Adrian was impressed by the new products introduced by Yuchai Heavy Industry. He was surprised by the machine's comfort and coordination in the test ride, which left him quite satisfied. Through in-depth discussions during the meeting, the two sides agreed upon new cooperation.

The foundation of our long-term collaboration is built on mutual trust. During the financial crisis, Adrian's company faced serious challenges. However, Yuchai lend its helping hand without second guess; continuously providing support, ultimately helping them overcome the tough times. Adrian mentioned that Yuchai is not just a business partner but more like a family to him.

Empowering customer success contributes to the foundation of Yuchai. Adrian's company is a highly influential and well-established construction machinery dealer in Australia. During the collaboration with Yuchai, various other brands extended tempting offers and cooperation conditions, but Adrian remained unmoved, steadfast in his loyalty to Yuchai.

Despite the ever-changing market, our collaboration with customers remains stable. In the future, we will continue to work hand in hand, striving for mutually beneficial cooperation.